Verizon and TracFone FAQs | About Verizon

What will change for current TracFone customers?

Current TracFone customers will not have to make any immediate changes or take any action when the deal is finalized. Current customers will be able to remain on their current plans and will not have to change plans or devices when the transaction closes.

Will my TracFone service change? Verizon is excited to bring its world-class service to TracFone customers. In addition to Verizon’s leading network, current TracFone customers will gain access to Verizon’s innovation, technology and plan features, international calling options and increased options for devices.

Will I have to change devices? TracFone customers will be able to keep their current device after the close of the transaction. If a customer’s TracFone plan is served on a network other than Verizon’s, the customer will be offered the opportunity to upgrade their device in the future to ensure compatibility with Verizon’s network.  

Will my bill go up? Verizon is committed to serving TracFone’s customers and to competing vigorously in the prepaid segment through plans that offer great value. Demonstrating that commitment, Verizon will not require TracFone customers to move to a more expensive plan when the transaction closes. And going forward, Verizon will provide a range of prepaid plans so customers can enjoy mobile access at price points that work for them.

 

What will Verizon acquiring TracFone mean for current Lifeline customers?

Verizon will welcome TracFone’s 1.7 million Lifeline customers to its network and, in doing so, will bring much needed facilities-based competition for Lifeline services. 90 percent of wireless Lifeline services currently ride on a single network, and the new facilities-based competition will compete for these customers.  

Will Verizon continue to offer Lifeline service? Yes. Verizon sees the Lifeline program as a key element of TracFone’s service to value customers and a foundational element of Verizon’s commitment in this space. In keeping with that vision, following the close of the transaction, Verizon will maintain TracFone’s ETC status and continue to offer Lifeline service through TracFone. Verizon has made this commitment clear to regulators and will continue to do so as the transaction is finalized.

Will my Lifeline plan change? All current TracFone Lifeline customers will be able to keep their same plans when the transaction closed.

Will Lifeline customers benefit from the Verizon and TracFone transaction? Yes. Just as other current TracFone customers will gain access to a wide array of benefits by joining Verizon, Lifeline customers will benefit from the well-recognized quality of Verizon’s network. Lifeline customers will also benefit from competition for their business, as the transaction will bring a second wireless network into the segment. 

 

How will the Verizon and TracFone transaction impact TracFone employees?

Verizon looks forward to bringing on TracFone’s team of experienced employees to better serve current TracFone customers and attract new prepaid customers.

Does Verizon plan to retain TracFone employees? Verizon will not only welcome TracFone employees to the Verizon team, but is actively seeking to retain them. Verizon is not planning any workforce reductions related to the transaction. In fact, Verizon contemplates incurring higher labor costs resulting from the acquisition, which demonstrates Verizon’s commitment to investing in TracFone’s business and the value that Verizon places on the knowledge and experience it stands to gain from the TracFone team.

Will TracFone employees’ pay or benefits change? TracFone employees will become Verizon employees and benefit from Verizon’s highly rated employment packages. Verizon has been recognized as one of the top-rated workplaces for compensation and benefits, and TracFone’s employees will enjoy Verizon’s generous employee benefits package.

 

How will this affect Verizon’s MVNO and wholesale business?

While TracFone will no longer be an MVNO wholesale customer of Verizon’s, Verizon will continue to sell wholesale service to other reseller MVNOs after the transaction is complete.  

Will this transaction change Verizon’s wholesale business segment? Verizon is actively seeking to grow and expand its wholesale business and looks forward to making arrangements with new and diverse partners in order to put more customers on Verizon’s world class network and better target diverse customer segments. The wholesale market will continue to be competitive, as Verizon continues to compete with other network providers, like T-Mobile, for wholesale business.

 

Verizon completes TracFone Wireless, Inc. acquisition | News Release

Español

Verizon finaliza la adquisición de TracFone Wireless, Inc.

Las principales marcas de tecnología inalámbrica premium y prepago se unen en la red más confiable de Estados Unidos

NEW YORK –  Verizon (NYSE: VZ) – Hoy Verizon Communications (NYSE, Nasdaq: VZ) anunció que ha completado la adquisición previamente anunciada de TracFone Wireless, Inc. y la familia de marcas de TracFone, reuniendo las principales marcas inalámbricas premium y de prepago en la principal red inalámbrica. La incorporación de las marcas de TracFone al portafolio de marcas de Verizon proporcionará a más consumidores estadounidenses que buscan planes inalámbricos más asequibles con experiencias mejoradas y servicios mejorados en la red más confiable de Estados Unidos. Los clientes se beneficiarán de más opciones y funciones, incluidas soluciones de banda ancha residencial inalámbrica fija, nueva tecnología de dispositivos, acceso 5G ampliado, un compromiso continuo con los servicios Lifeline y más opciones de llamadas internacionales y roaming.

La adquisición posiciona a Verizon como el principal proveedor de servicios inalámbricos de prepago, y premium al expandir la cartera de Verizon, brindando un acceso mejorado a su red inalámbrica líder en la industria y un conjunto completo de productos y servicios de movilidad a una nueva base de clientes. Verizon continuará ofreciendo el servicio Lifeline, con nuevas opciones de conectividad 5G, a través de TracFone y desarrollará aún más los productos,canales de distribución y marcas principales de TracFone. Esas marcas incluyen Straight Talk, la gran mayoría de cuyos clientes operan en la red de Verizon en la actualidad, así como Total Wireless, Tracfone y SafeLink.

TracFone es el mayor revendedor de servicios inalámbricos en los EE. UU., da servicio a aproximadamente 20 millones de suscriptores a través de una red de más de 90,000 establecimientos minoristas en todo el país. Como socio de Verizon desde hace mucho tiempo, más de 13 millones de suscriptores de TracFone actualmente se benefician de la red inalámbrica de Verizon a través de un acuerdo mayorista existente.

“Estamos encantados de dar la bienvenida a TracFone y a sus empleados a la familia Verizon y entusiasmados de poder ofrecer nuevos productos y servicios mejorados a este atractivo segmento del mercado. Nuestra nueva base de clientes premium y prepago se beneficiará de las ofertas de la organización combinada, ahora y en el futuro ”, dijo Ronan Dunne, director ejecutivo de Verizon Consumer Group. “La incorporación de las marcas TracFone establece firmemente a Verizon como el proveedor de elección en el segmento de prepago, lo que complementa nuestro claro liderazgo en el segmento premium”, agregó.

“Durante más de 25 años, TracFone Wireless, Inc. ha brindado soluciones inalámbricas a consumidores que valoran el control que les permite un plan de prepago sin contrato”, dijo Eduardo Díaz Corona, CEO de TracFone Wireless, Inc. “Con la capacidad y alcance de Verizon, podremos llevar al mercado ofertas innovadoras y más asequibles, más rápido, lo que nos permite avanzar en nuestra misión de ofrecer cobertura y acceso para todos “.

Verizon pagó una contraprestación de cierre de $3,125 millones de dólares en efectivo, sujeto a los ajustes habituales, y 57,596,544 acciones de Verizon. Sujeto a que TracFone continúe logrando ciertas métricas operativas, Verizon pagará hasta $650 millones de dólares adicionales en efectivo.

Related Articles

Verizon to acquire TracFone Wireless, Inc.

09/14/2020

Bringing together industry leading value and premium brands on America’s most reliable network.

Verizon applauds FCC approval of TracFone acquisition

11/22/2021

Verizon welcomes the FCC’s approval of our TracFone acquisition.